Service Manager

Location: Racine, Wisconsin
Reports To: President

Company Overview

Established in 1913, Carlson Racine Roofing & Sheet Metal, Inc is a respected commercial roofing contractor in Racine, WI, offering top-quality work and competitive benefits, including paid holidays, 401K, and health insurance.

Position Summary

The Commercial Roofing Service Manager oversees field, sales, and office operations, prioritizing customer base expansion through effective communication, professionalism, and exceptional service. Duties encompass field support (assisting/checking crews, quality control, account management, roof evaluations, estimates) and office tasks (assisting the Service Admin, generating estimates/reports, contacting clients, Dataforma input), with flexibility to assist in other business areas as required.

Position Responsibilities

Ensure job site safety per company and OSHA guidelines.
Log all activities into CRM (Dataforma).
Assist in scheduling, work order review, and invoicing.
Prepare repair crews for daily schedules.
Conduct daily quality control checks on job sites and repair crews.
Meet with building owners/contacts during crew visits.
Follow up with building owners/contacts after service calls and projects.
Inspect roofs for necessary repairs and develop estimates.
Assist crews with material and direction.
Perform take-offs for commercial flat roof estimates.
Coordinate manufacturer inspections and manage punch lists.
Prepare roof evaluation inspections and reports.
Motivate and develop repair crews.
Perform quality control inspections on repair work.
Train repair crews in CRM usage.

Other Duties

Attend all required company meetings.
Enforce OSHA job site safety with appropriate documentation.
Be available 24/7 for emergency roof work.
Maintain a professional image.
Develop relationships with past customers.
Develop a sales plan to increase repair/maintenance division business.

Position Qualifications/Requirements

Minimum 3 years’ experience in commercial roofing or construction.
Experience in DATAFORMA software or similar.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment.
Strong work ethic and self-motivation.
Ability to work independently and in a team.
Participation in local community activities.
Ability to develop business relationships.
Ability to handle multiple projects and supervise field personnel.

Postion Type: Full Time

Disclaimer: "This job description is intended to convey information essential to understanding the scope of the position. It is not an exhaustive list of responsibilities, duties, and skills required. Carlson Racine Roofing & Sheet Metal, Inc., reserves the right to modify, interpret, or apply the job description in any way the organization deems necessary. Additionally, this description does not imply a contract of employment. Employment with the company is at-will, meaning both the employee and the company have the right to terminate employment at any time, for any reason, with or without cause or notice."

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