& Sheet Metal, Inc.

Established in 1913

Service Administrator

Job Description:

Carlson Racine Roofing & Sheet Metal, Inc. is a commercial roofing and sheet metal company located in Racine, WI providing service to the Southeastern WI region.

This position will be responsible for providing daily administrative support for the Repair & Service Division reporting to the Vice President of the Repair & Service Division. This position will function as the key element to the success and growth of the Repair & Service Division by providing excellent customer support, repair/service coordination, and maintaining customer information in Dataforma.

Position Responsibilities:

  • Create, enter, review, and approve work orders daily
  • Call customers before scheduled arrival / after completed work orders
  • Schedule out future work orders for all crews
  • Customer invoicing
  • Responds to all service-related calls/emails within a timely manner
  • Communication with Estimators/Superintendents about work order material needs/details
  • Maintaining database to ensure it is up-to-date, accurate and clean
  • Customer check-ins and follow-ups of outstanding proposals
  • Outreach for reconciliation of outstanding payment

The ideal candidate will have excellent customer service, communication, and time management skills and be dedicated to providing exceptional service to our customers.

Benefits Offered:

  • Health Insurance Plans
    • HSA account/card – Quarterly company contributions
  • Free Life Insurance
  • 401K with Company Match
  • Credit Card, Cell Phone
  • Paid Holidays and Vacation
  • Carlson provides a tight knit work environment with challenging career opportunities.
  • Access to involvement in National Roofing Contractor’s Association, Midwest Contractor’s Association, and the Wisconsin Roofing Contractors Association amongst other opportunities
  • Salary Range - $40,000 - $60,000